FAQ
1. Who is HearWithUs?
HearWithUs™ is a UK-based provider of high-quality hearing aids and accessories, including batteries. We focus on making advanced hearing technology affordable and accessible to everyone, offering discreet, reliable, and easy-to-use solutions for mild to severe hearing loss.
2. What types of hearing aids do you offer?
We offer a variety of hearing aids, including Completely-in-Canal (CIC) and Behind-the-Ear (BTE) models. Our hearing aids are designed to provide clear sound quality, comfort, and long-lasting performance. Whether you're looking for a nearly invisible option or a more powerful device, we have something to suit your needs.
3. Do you offer a trial period for your hearing aids?
Yes! We offer a 60-day risk-free trial on all hearing aids. This allows you to try our products with confidence.
4. How long does shipping take?
We prioritize fast shipping for all our customers. Typically, after 24-hour order processing, you can expect to receive your order within 2 working days for UK deliveries. All orders come with free delivery. Certain products being free next-day delivery.
5. What hearing aid batteries do you offer?
We offer a range of Rayovac Extra Advanced hearing aid batteries, available in sizes 10, 13, 312, and 675. These batteries are known for their long-lasting power and reliability, ensuring your hearing aids stay powered throughout the day.
6. How do I know which size hearing aid battery I need?
Hearing aid battery sizes are usually determined by the type of hearing aid you use:
- Size 10: For small, discreet devices like CIC (Completely-in-Canal) and ITE (In-the-Ear) models.
- Size 13: Ideal for BTE (Behind-the-Ear) and ITE models with higher energy demands.
- Size 312: Common in smaller BTE and ITE hearing aids, offering a balance of size and power.
- Size 675: Designed for BTE hearing aids that support advanced features and are suitable for those with severe to profound hearing loss.
If you’re unsure which size you need, please check your hearing aid manual or contact our customer support team for assistance.
7. How do I place an order?
Placing an order is easy! Simply visit our Shop page, browse our selection of hearing aids or batteries, and follow the simple checkout process. We accept all major payment methods and provide a secure shopping experience.
8. What is your returns policy?
We offer a hassle-free returns policy. If you are not fully satisfied with your hearing aids, you can return them within 60 days for a full refund. For other products, please contact our support team for return instructions.
9. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via our Contact Us page, or use the live chat option on our website. You can also email us directly at help@hearwithus.co.uk or call 0333 090 5370 and we’ll be happy to assist.
10. Are your hearing aids discreet?
Yes, our Completely-in-Canal (CIC) hearing aids are designed to be nearly invisible, fitting snugly inside your ear canal. They offer a discreet and comfortable solution for those looking for subtle hearing support. Our Behind-the-Ear (BTE) models are also designed with discretion in mind, fitting comfortably and blending in with your natural appearance.
11. What makes HearWithUs different from other hearing aid providers?
At HearWithUs™, we focus on providing high-quality, affordable hearing aids backed by exceptional customer support. Our hearing aids offer cutting-edge technology, including rechargeable options, and we offer a generous 60-day trial so you can test them risk-free. Our commitment to affordability, reliability, and customer satisfaction sets us apart from other providers.